Service Detail

GuestLinX High Speed Internet Access

Wireless and Wired High Speed Internet Access for the Hospitality Industry

All of our customer service representatives are trained and certified at our GuestLinX learning center

Help Desk

We are proud to announce that for the third year in a row GuestLinX has won the prestigious “Excellence in Customer Appreciation Award” from the Hawkins Institute.

Our help desk provides critical end user support to your hotel guest. This support is 24/7 and assists the guest in getting connected to the internet. Property owners pay a per room per month fee for the provision of 24x7x365 end user support. We do not limit the number of calls nor do we limit the duration of the call. We generate monthly usage reports and document all help desk calls, these reports are web based and may be accessed by the hotel manager at any time.

· Knowledgeable and courteous CSR’s

· Escalated level two service for no additional fee

· We provide on-going training to keep pace with industry changes.

· One low per room monthly fee.

The GuestLinX call center is located in the Pocono mountains of Pennsylvania. All of our certified customer service representatives are employees of GuestLinX we do not outsource our help desk overseas..

GuestLinX

RR 3 Box 3674

Cresco, PA 18326

Toll Free: 800-266-3585

Phone: 570-595-0255

Fax: 570-595-0266

E-mail: info@guestlinx.com

To Contact Us:

Service Detail